Organizations: learn about H1 Triage Validation Goals & Service Level Agreements
Updated over a week ago Table of contentsWelcome to HackerOne Triage! To ensure a smooth and efficient collaboration between hackers and our team, we have established Service Level Agreements (SLAs) that outline the expected response and resolution times for reported vulnerabilities. A timer is built into the platform to help customers see reports that are approaching or have missed the first response SLA so that we can partner effectively.
We are committed to meeting the Time to First Response Service Level Agreement as part of our Master Services Agreement. The additional measures are performance targets for various stages of the bug bounty process:
Platform-Wide Guidance
